Terms and Conditions
These terms and conditions apply to Aligned Insight Coaching, LLC. Any questions may be addressed by email at alignedinsightcoaching@gmail.com.
1. Disclosure
Erin Heisel, PhD is not a licensed physician, attorney, or psychologist, and the coaching and insight services offered are not licensed in any state. Life coaching is not a religious activity. The integrated use of spiritually-based modalities offered is to encourage insight and self-awareness, as well as to bring in new perspectives. Clients can opt in or opt out of the use of spiritual modalities at any time.
2. Commitment to Confidentiality
In alignment with the practices of life coaching, what is said in a session is considered confidential. If you disclose the content of your session to a third party, you take responsibility for that. I will never sell or share your contact information. Any data collected by this website is solely for the use of improving the site and will never be used for any other purpose.
3. Refund Policy & Financial Agreements
For à la carte sessions and all sessions as part of a coaching program, there are no refunds, including for late starts, missed appointments, appointments with unused time, or once a session has been received by the client.
In addition, there are no refunds for cancellations unless at least 48 hours’ notice has been given via email. All sales are final.
4. Responsibilities, Agreements, & Expectations
When you schedule and pay for an appointment, I hold the scheduled time just for you. You agree to show up on time, to be present, and to participate from an environment free from distraction (as much as possible).
Payment is due before your appointment unless otherwise noted or agreed upon. Appointments may be rescheduled that are not paid in advance or where at least 48 hours advanced notice is provided. Additional payment terms will be outlined in the contract for clients enrolled in all coaching programs.
You are responsible for providing correct contact information, including email address and telephone number. To connect for your session, we will meet by Zoom or Google Meet. If I am unable to contact you because of missing or incorrect information provided by you, the responsibility of the missed appointment falls on you.
5. Rules Regarding Modalities for Insight
No medical, legal, financial, or third-party readings are allowed. What does this mean:
No medical: I am not an MD and I cannot diagnose or treat medical conditions. What we can do is talk about how you show up for yourself and how to avoid burnout if you are a caregiver.
No legal: I am not an attorney and I do not provide legal advice. What we can do is talk about how to reframe your mindset and take care of yourself while facing challenges.
No financial: I am not a financial advisor and cannot be held responsible for financial decisions you make. What we can do is talk about mindset roadblocks like scarcity thinking or self-limiting thoughts and behaviors.
No third-party readings: I do not read for people who are not present. What we can do is explore your feelings about a situation and brainstorm possible avenues for creating positive change.
The use of tarot, astrology, or any other metaphysical tool or modality is not and should not be considered “fortune-telling.” Instead, we will use these tools for insight and perspective.
6. To Schedule an Appointment
To connect around an appointment, please email alignedinsightcoaching@gmail.com. We may use email, a phone call, or I will send out a short form to ensure that what you are looking for falls within my scope of service and that we are a good fit for a client/coach relationship. After you book your appointment, you will receive a confirmation email. Payment is due at the time of scheduling your appointment unless otherwise expressed by the terms of a contract.
7. Fees
Fees are assessed in consultation with the client for the services requested and will be outlined either via email or, for coaching programs, in the contract.
8. Payment
Payment is due at the time of scheduling your appointment unless otherwise noted. Unless agreed upon, I will send you a stripe link for payment. Additional payment terms for coaching programs will be discussed and outlined in the contract.
9. Session Duration
The length/duration of a session will be agreed upon before we meet. For all sessions, I recommend giving yourself a buffer of at least 15 and ideally 30 minutes between our end time and your “next thing.” This will give you a chance to reflect and smoothly transition out of the coaching space. For coaching programs, the duration and cadence of sessions will be discussed and outlined in the contract.
10. Rescheduling Appointments
Reschedule requests should be emailed to alignedinsightcoaching@gmail.com up to 48 hours before your scheduled session.
11. Cancellations
If you need to cancel your appointment, email: alignedinsightcoaching@gmail.com. There are no refunds for appointments canceled with less than 48 hours’ notice.
12. Late Starts/Missed Sessions
If you know you will be more than 5 minutes late to your appointment, please let me know as soon as you can. Remember: a late start shortens the time we have together. Regardless of start time, you will still be responsible for payment in full. I will wait 10 minutes for you to arrive. If you are more than 10 minutes late without notifying me, the session is forfeited and you are responsible for payment in full.